The AI Concierge for Hotels That Drives Direct Bookings & Automates Guest Communication
Myma.ai is the only hotel AI assistant purpose-built for hospitality — not a generic chatbot configured for hotel use. Our AI hospitality assistant integrates with your PMS and booking engine to power guest messaging automation, capture direct bookings before they reach an OTA, and drive hotel upsell automation that your front desk team would never have time to execute manually.
Trusted by 300+ hotels, resorts, and boutique properties worldwide — including Millennium Hotels, Pan Pacific, Accor, Fullerton Hotels & Hotel del Coronado. Rated 4.7★ on Hotel Tech Report.
✔ AI concierge for hotels — 24/7 instant guest support
✔ Hotel guest communication platform — WhatsApp, SMS, web, and email
✔ Guest messaging automation & hotel upsell automation — zero manual effort
.png)
Welcome to The Grand Hotel.
How can I assist with your stay today?
We're arriving early, can we drop luggage at the concierge for a couple hours?
Pre Check-In Info
Yes, you can store your luggage at the concierge until check-in.
Your Complete Hotel AI Assistant —
Six Tools, One Platform, Every Guest Touchpoint
A 24/7 AI concierge for hotels that lives on your website, answers guest queries instantly in 100+ languages, and converts visitors into direct bookings — before they reach an OTA.
Automate front desk calls with a natural-sounding AI hospitality assistant that handles reservations, room service, and common inquiries — reducing call volume by up to 70%
Draft personalized, brand-consistent responses to guest emails in seconds. Our hotel AI assistant reduces email response times from hours to minutes.
A single hotel guest communication platform that unifies WhatsApp, SMS, OTA messages, email, and social media — so your team never misses a guest message.
Proactive guest messaging automation that keeps guests informed at every touchpoint — pre-arrival, check-in, in-stay, and post-departure — without your team lifting a finger.
An interactive digital guidebook for in-room tablets and mobile — with built-in hotel upsell automation that promotes spa packages, dining, upgrades, and experiences at the perfect moment.
Deploy Your AI Concierge for Hotels in Days — Not Months
Myma AI connects to your existing hotel technology stack without any custom development from your team. Our onboarding specialists manage the entire implementation — from PMS integration to knowledge base configuration to channel deployment — so your team can focus on running the hotel.
1
2
3
Connect Your Systems
One-click integration with your PMS, booking engine, and hotel guest communication platform channels — Opera, Mews, Cloudbeds, and 50+ systems supported.
Train Myma AI
Our team trains your AI hospitality assistant with your hotel's policies, brand voice, FAQs, and upsell offers — so it sounds like your best front desk agent.
Deploy Everywhere
Launch your hotel chatbot and guest messaging automation across your website, WhatsApp, SMS, Instagram, and OTA channels — go live in under 48 hours.
AI for Boutique Hotels, Resorts, Holiday Parks & Beyond
Operators who know it works
Trusted by leading hotels, resorts, and travel operators using our Hospitality Management System to automate guest communication.
We exist to
Empower
operators
Myma.ai combines purpose-built hospitality AI with deep PMS integration and omnichannel guest messaging automation. Unlike generic chatbot tools, Myma is designed by hoteliers, for hoteliers — with decades of hospitality expertise built into every workflow, every upsell trigger, and every guest interaction.
Meet the team driving global change in the Tourism, Hospitality, and Experience industry. We don't just build tools; we craft the future of service.
Query Automation
24/7 Instant Guest Support
.avif){kind=small}
The Founders
Insights, Strategies, and Updates
Stay updated with expert insights, practical strategies, and the latest trends in AI chatbots.
Learn how automation is transforming guest engagement and hospitality operations.
