Reunion Resort Elevates Guest Support & Streamlines Operations with Myma.ai
The Challenge:
Reunion Resort & Golf Club, a premier 2,300-acre luxury destination nestled in the heart of Central Florida, set out to enhance its elevated guest experience while streamlining operations. With a diverse portfolio of world-class amenities and a high volume of discerning guests, the resort sought an intelligent, scalable solution capable of delivering personalized, real-time support throughout every stage of the guest journey—from initial booking to departure.
Solution:
Reunion Resort & Golf Club turned to Myma.ai, a platform purpose-built for the tourism and hospitality industries. Our AI-powered digital tools— including 24/7 chatbots and intelligent guest assistance—were integrated into the resort’s existing digital systems to:
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Automate responses to common guest inquiries
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Free up staff hours for more high-value tasks
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Deliver real-time, data-driven insights
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Provide consistent, round-the-clock support
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Impact Highlights:
Key results that showcase how Myma.ai transformed guest support and operational efficiency at Reunion Resort.
Massive Time Savings:
Reunion saved 211 hours using Myma’s 24/7 chatbot and smart assistance tools—freeing up staff to focus on delivering memorable guest experiences.
Boosted Guest Satisfaction:
Guests loved the instant, proactive support. The result? A noticeable drop in negative feedback and an uplift in positive reviews.
Always On Assistance:
Whether it’s midday or midnight, Myma’s AI tools are ready to guide guests, offering information on amenities, bookings, and more at the tap of a button.
With all the unique amenities Reunion Resort & Golf Club offers, Myma.ai has greatly improved the efficiency of our customer support. Customers can now receive personalized help whenever they need it.
Haley L. Hall
Director of Resort Operations
Why it Works:
Reunion Resort & Golf Club’s success is a testament to how Myma.ai transforms hospitality operations. Our tech does more than answer questions—it enhances your entire guest experience while giving your team the freedom to do what they do best: delight your visitors.