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AI Email Assistant for Hotels

AI Email Assistant for Hotels: Automate Guest Communication & Boost Direct Bookings

Transform your front office productivity with an intelligent Outlook plugin that drafts personalized, PMS-synced email replies in seconds—eliminating manual inbox work while maintaining your hotel's authentic brand voice.

Try it. It works.

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A leader in the next generation of AI

TOURISM | HOSPITALITY | EXPERIENCES

Myma AI is an AI-powered email assistant for hotels that improves response time, guest experience, and direct booking conversions.

Intelligent Features for
Modern Hospitality

Smart Hotel-Trained Gen AI

Trained on real hotel and hospitality email conversations to understand guest intent, tone, and urgency with high accuracy.

Outlook Email Integration

Seamlessly integrates with Microsoft Outlook to automatically read, respond to, and manage guest emails while pulling relevant booking and guest details into every reply.

Real-Time Guest Email Responses

Automatically replies to booking inquiries, availability requests, cancellations, and FAQs—reducing response time from hours to seconds.

Secure Guest Data

Enterprise-grade security with ISO-27001, SOC 2 Type II, GDPR, and CCPA compliance to keep guest communication fully protected.

Multilingual Email Communication

Responds to guest emails in 50+ languages, helping you convert international inquiries without language barriers.

Instant Response

Never miss a lead or inquiry—your inbox stays active round-the-clock, even during nights, weekends, and peak seasons.

AI Email Automation

Myma AI email assistant brings order to your email chaos.
Enjoy more professional, less stressful communications while keeping your data secure.
Start writing better emails, faster, with Myma AI Email Assistant now!

Draft Replies

Generate email responses that align with your business knowledge and communication style.

Autopilot

Set your replies on autopilot to ensure prompt and efficient responses without manual effort.

Outlook Plugin

An AI-powered Outlook plugin that helps you draft emails effortlessly in a familiar environment.

One-Click Email Drafts

Click one button and watch the AI write a complete email response in seconds. Your team just reviews, tweaks if needed, and sends. No more staring at blank screens trying to find the right words.

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  • Instant drafts based on the guest's question

  • Pulls details from your booking system automatically

  • Saves templates for common questions

  • Result: Staff answer 3x more emails in the same time

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Multilingual Email Support

Guest emails you in Spanish, French, or Mandarin? The AI writes back in perfect Spanish, French, or Mandarin—even if nobody on your team speaks those languages.

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  • 95+ languages supported automatically

  • Detects guests language and replies the same way

  • Culturally appropriate phrasing for each country

  • No extra translation tools needed

  • Result: Get 15% more bookings from international guests

TRAINED BY HOTELIERS

Industry AI Models successfully utilising ChatGPT

We combine the latest ChatGPT technology with years of hotel industry knowledge. While other companies use generic AI, we've built something specifically for hospitality—Myma AI that understands the unique needs of hotels and their guests.

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The ChatGPT Advantage:

By using ChatGPT's powerful language technology and combining it with hotel-specific training, we've created an AI that:

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  • Understands context like a human would

  • Generates natural responses that don't feel automated

  • Adapts to different situations

  • Handles complex questions that require pieces of information

  • Maintains conversation flow across long email threads

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AI Understanding

AI model trained with millions of guest conversations.

Rich Emails

Support for drafting emails with images, links, and formatted text.

Knowledge Hub

Knowledge hub with all the information needed to answer queries accurately.

Sentiment Analysis

AI-driven sentiment analysis to assess the emotion of your email at a glance.

Thread Summary

Quickly see a summary of a long email at a glance with a short, accurate overview.

Multi-Lingual

Seamless communication across languages. with reading and drafting

Drafting Styles

Generate email that align with your communication style

Insights

Analyze, monitor and act based on what your guests are asking about.

On-going Training

A dedicated team of experienced hoteliers improving the AI model.

Utilising GPT

Generative AI, and context aware conversations powered by ChatGPT 

ACROSS INDUSTRY

Solution for every operator.

Whether you run a 25-room boutique hotel or a 1,000-room resort, Myma's AI Email Assistant adapts to your property type and guest needs. Hotels use it to handle high volumes of booking questions and guest requests across reservations, concierge, and group sales. Resorts rely on it to manage complex emails about spa bookings, golf tee times, and restaurant reservations.

 

Vacation rental operators send check-in instructions and local tips automatically without lifting a finger. Holiday parks answer questions about campsite availability and amenities instantly. Tour companies confirm activity bookings and send detailed itinerary information in seconds.​

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Resort

Resorts with features like golf, skiing, horseriding, spa and events.

Tourism Bodies

Enhance the visitor experiecne with virtual travel consulatnt.

Hotel

Hotels with rooms from 25 to all the way up to 1000, and more.

Holiday Parks

Camping grounds with cabins, sites, and shared facilites.

Hostel

Hostels with long stays, day stays, common areas for those budget guest.

Experiences

All the activities and experiences that are part of the accomodation.

Vacation Rentals

Single or a number of holiday homes for vacational rentals.

Restaurants

A single or multiple restaurants as part of the accomidation.

Try it. It works.

INTEGRATIONS

Integrations with apps & partners you use & trust.

Myma's AI Email Assistant connects to the software you already use:

  • Hotel Management Systems: Syncs with your booking system for live prices and availability

  • Microsoft Outlook / Gmail: Installs as a plugin in minutes

  • Guest Management Software: Pulls guest history for personalized emails

  • Booking Channels: Keeps rates consistent everywhere

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