Myma AI Voice is a hotel-trained phone assistant that answers every inbound call in under 2 seconds — 24/7, on public holidays, overnight, and during peak check-in. It handles reservations, guest FAQs, in-stay requests, and routes complex calls to your team with a full transcript ready before your staff says hello. Built exclusively for hospitality using GPT technology trained on millions of real hotel conversations — not adapted from generic call centre software.

Myma AI Voice handles Multiple call types including: room availability & reservations, rate quotes, booking modifications, check-in/check-out times, parking, pool & spa hours, restaurant reservations, room service, late checkout requests, pet policies, luggage storage, directions, and upsell offers. It also detects complaints, VIP signals, and urgency — routing those calls immediately to the right team member with a full call summary.

Most hotels are live within 7 days. Myma AI's onboarding team handles the entire setup — including PMS integration, knowledge base configuration, voice customization, and call routing rules. Your team doesn't write a single line of code. We configure greetings, room details, FAQs, cancellation policies, and upsell scripts to match your property before go-live.

Yes. Myma AI Voice automatically detects the caller's language from the first sentence and responds accordingly — no separate international numbers, no manual routing. It supports 10+ languages including Spanish, French, German, Japanese, Mandarin, Arabic, and Filipino. Language switching mid-call is also supported, so international guests are served naturally without any friction.

Yes. Myma AI Voice connects to your existing hotel phone system via cloud telephony integration. You keep your current number — guests call the same number they always have. The AI simply picks up every call that comes in, including calls your team can't answer during peak hours or overnight.

Myma AI Voice integrates directly with Oracle Opera Cloud, Mews, Cloudbeds, and RMS Cloud via two-way API — reading live rates and availability on every call, and writing confirmed bookings back into your PMS automatically. It also connects with booking engines, CRMs, channel managers, and your cloud telephony system. Zero manual entry. Zero double-handling.

Hotels lose 10–20% of direct bookings annually to missed and unanswered calls. Myma AI Voice recovers that revenue by answering every call — even at 2 AM. A typical 100-room property can recover $50,000–$150,000 in incremental direct revenue annually. Call volume to your front desk drops by up to 70%, freeing your team for high-value in-person guest interactions. Every completed call triggers an automatic SMS confirmation to the guest.

Myma AI Voice is priced as a fraction of what an additional front desk headcount costs. A dedicated overnight staff member costs $40,000–$60,000 per year in salary and benefits — and can only handle one call at a time. Myma AI handles unlimited simultaneous calls, 24/7, at significantly lower cost. Contact us for a custom quote based on your property size and call volume: myma.ai/contact

Myma AI Voice detects when a guest needs human support — through sentiment analysis, complaint language, VIP signals, or complex multi-part requests — and routes the call immediately to the right team member. Your staff receives a full call transcript before they pick up, so the guest never has to repeat themselves. The AI handles routine calls; your team handles moments that matter.