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Available throughout the guest lifecycle
Pre-Booking
Provide answer to all the guest questions and encourages them to book.
Pre-Stay
Prepare guests for arrival with proactive messages and upsell offers.
In-Stay
Showcase your services with a QR code in rooms or through guest apps.
Post-Stay
Send surveys and answer questions about lost items, invoice copies, etc.
Works for everyone and everything
Resort
Resorts with features like golf, skiing, horseriding, spa and events.
Lodge
Exclusive luxury lodges where experience and personalisation is key.
Hotel
Hotels with rooms from 25 to all the way up to 1000, and more.
Camping Ground
Camping grounds with cabins, sites, and shared facilites.
Hostel
Hostels with long stays, day stays, common areas for those budget guest.
Activities
All the activities and experiences that are part of the accomodation.
Holiday Home
Single or a number of holiday homes for vacational rentals.
Restaurants
A single or multiple restaurants as part of the accomidation.
Available where the customers are
Website
Answer question of your website visitors, and convert them to bookers.
Answer question coming through Messenger, and encourage to book.
WhatsApp Business
Prepare guests for arrival and upsell with WhatsApp proactive messages.
Google Maps
Enable Chat button on Google Messages, to convert even more.
A popular messaging app in Asia is a go to app for 1 billion+ users.
Voice
Under pilot, you will be able to automate the voice calls for the inhouse guests.
Automates with GPT powered AI trained by hoteliers for hoteliers
AI Understanding
AI model trained with more than 500,000 phrases guests use.
Remembers guest
Contextual conversation with awareness of the past messages with the guest.
Knowledge Hub
Knowledge hub with all the information needed to answer queries accurately.
Collect Contacts
Collect valuable contact information with consent for remarketing.
Rich Messages
Support for sending images, links, buttons, videos and formatted text.
Encourages to Book
Suggests the most suited rooms, personalised for every guest.
Instant Feedback
Feedback is gather through a single click, helping to train AI models
Insights
Analyze, monitor and act based on what your guests are asking about.
On-going Training
A dedicated team of experienced hoteliers improving the AI model.
Powered by GPT
Generative AI, and context aware conversations powered by ChatGPT
Clear handoff to staff with Live Chat & Ticketing
Multi Agent
Agent role for multiple staff members with ability to get online and offline.
Ticketing
Tickets for event/ conference enquiries, add-on's or booking changes.
Seamless Handover
Seamless handoff when a human touch is necessary, flagging agents to step in.
Ticket Routing
Auto ticket routing to the right person on your team for actioning.
Canned Responses
Send saved common responses with just two keystrokes.
Zendesk
AI chatbot handover to Zendesk if that is the solution in use.
Chat Archives
All chats are stored and searchable through multiple filter options.
Availability Settings
Set agent availability time, to offer Live Chat option only in certain hours.
Notifications
Sound and visual notifications to ensure no chat goes unnoticed.
Reach out to prospective and confirmed guests using gentle but effective nudges
Room Recommender
Suggest the most suited rooms, personalised for every search
Campaigns
Proactively offer guests add-on's and the pre check-in information.
Promote Upsells
Promote upsells through proactive WhatsApp messages.
Showcase Services
Showcase your services with a QR code in rooms or through guest apps.
The Digital Guest Book that empowers your guests
Mobile First
We know your guests need the information on the go and thats what they get.
No App Downloads
Give guests the app experience without any downloads.
AI Assistant
Help is click away with the embedded AI assistant that knows your property.
Google Maps
Tell the guests about the area using the Google Maps integration.