AI MULTI CHANNEL CHATBOT
AI Chatbot for Hotels – Engage Guests, Drive Bookings, Boost Revenue
Deliver instant, personalized, and 24/7 guest support with Myma.ai’s hotel chatbot solution. From hotel bookings to answering FAQs, our AI booking assistant ensures a seamless guest journey across web, WhatsApp, Instagram, and more.
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A leader in the next generation of AI
TOURISM | HOSPITALITY | EXPERIENCES
Empowering the tourism and hospitality industry with conversational AI that drives bookings, improves guest satisfaction, and reduces operational costs.
AI Multi Channel Chatbot
In the age where customers don’t want to wait, they receive instantaneous responses to their enquiry from the AI Multi Channel Chatbot.
Website
Answer question of your website visitors, and convert them to bookers.
Google Maps
Enable Chat button on Google Messages, to convert even more.
Answer question coming through Messenger, and encourage to book.
A popular messaging app in Asia is a go to app for 1 billion+ users.
WhatsApp Business
Prepare guests for arrival and upsell with WhatsApp proactive messages.
One of the most popular channels, be where you guests are.
TRAINED BY HOTELIERS
ChatGPT-Powered
AI Chatbot for Hotels
Myma combines the intelligence of ChatGPT with hotel-specific training data to create the smartest hospitality AI chatbot available.
It understands intent, context, and emotion — delivering natural, human-like conversations that turn inquiries into bookings.
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Learns from past chats for improved accuracy
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Supports 100+ languages for international travelers
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Suggests upgrades and cross-sells intelligently
Let your hotel benefit from a ChatGPT-powered guest messaging platform that never sleeps.
AI Understanding
AI model trained with more than 500,000 phrases guests use.
Remembers guest
Contextual conversation with awareness of the past messages with the guest.
Knowledge Hub
Knowledge hub with all the information needed to answer queries accurately.
Collect Contacts
Collect valuable contact information with consent for remarketing.
Rich Messages
Support for sending images, links, buttons, videos and formatted text.
Boosts Bookings
Suggests the most suited rooms, personalised for every guest.
Instant Feedback
Feedback is gather through a single click, helping to train AI models
Insights
Analyze, monitor and act based on what your guests are asking about.
On-going Training
A dedicated team of experienced hoteliers improving the AI model.
Utilising GPT
Generative AI, and context aware conversations powered by ChatGPT
LIVE CHAT & TICKETING
Clear handoff to staff with Live Chat & Ticketing
At Myma, we know that smooth communication between teams is what keeps every guest experience running perfectly. That’s why our AI-powered live chat and ticketing system for hotels connects your front desk, housekeeping, maintenance, and management teams in one unified workspace.
Every guest message — from a simple “extra towel” request to a maintenance alert — automatically appears in your centralized dashboard. Staff can track, assign, and resolve requests without switching tools or losing context.
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Multi Agent
Agent role for multiple staff members with ability to get online and offline.
Ticketing
Tickets for event/ conference enquiries, add-on's or booking changes.
Seamless Handover
Seamless handoff when a human touch is necessary, flagging agents to step in.
Ticket Routing
Auto ticket routing to the right person on your team for actioning.
Canned Responses
Send saved common responses with just two keystrokes.
Zendesk
AI chatbot handover to Zendesk if that is the solution in use.
Chat Archives
All chats are stored and searchable through multiple filter options.
Availability Settings
Set agent availability time, to offer Live Chat option only in certain hours.
Notifications
Sound and visual notifications to ensure no chat goes unnoticed.
Mobile Apps
Handle chats right from your device, apps available for Apple & Android.
OUTREACH
Personalized Room Recommendations and AI Upselling for Hotels
With Myma’s AI chatbot for hotels, every guest receives personalized room and service recommendations that increase satisfaction and revenue. Powered by real-time data and booking behavior, the AI suggests the best-matched rooms, upgrades, and offers for each traveler. It delivers smart room recommendations, dynamic upselling, and tailored experiences for families, couples, or solo guests. Every interaction feels natural and human, helping hotels turn simple conversations into memorable guest experiences and higher conversions.
Room Guide
Suggest the most suited rooms, personalised for every search
Campaigns
Proactively offer guests add-on's and the pre check-in information.
Promote Upsells
Promote upsells through proactive WhatsApp messages.
Offerings
Showcase your services with a QR code in rooms or through guest apps.
ACROSS INDUSTRY
Scalable AI Solutions for Every Operator
Myma.ai delivers a unified AI platform designed to optimize guest communication across all hospitality segments:
No matter your size or operational complexity, Myma’s AI hotel chatbot and omnichannel communication platform delivers 24/7 guest support, improve direct bookings, and elevates the overall guest experience.
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Resort
Resorts with features like golf, skiing, horseriding, spa and events.
Tourism Bodies
Enhance the visitor experiecne with virtual travel consulatnt.
Hotel
Hotels with rooms from 25 to all the way up to 1000, and more.
Holiday Parks
Camping grounds with cabins, sites, and shared facilites.
Hostel
Hostels with long stays, day stays, common areas for those budget guest.
Experiences
All the activities and experiences that are part of the accomodation.
Vacation Rentals
Single or a number of holiday homes for vacational rentals.
Restaurants & Bars
A single or multiple restaurants as part of the accomidation.
