AI Chatbot for Cloudbeds Hotels
Your Cloudbeds account is organized. Reservations are synced. Rates are set. And yet, a guest who messaged your hotel on WhatsApp three hours ago still hasn't heard back.
Myma AI is a hotel chatbot platform built specifically for this. It integrates directly with Cloudbeds via a native API connection — not a middleware layer — to pull reservation data, room inventory, and guest records in real time.
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What Is AI Guest Messaging for Cloudbeds Hotels?
AI guest messaging for Cloudbeds is a category of software that connects your property management system to an automated conversational layer. When a potential guest asks about room availability on WhatsApp at 11 PM, the AI reads your live Cloudbeds inventory and responds with accurate pricing — not a generic "contact us" reply, not a next-morning email. An actual answer, in under 60 seconds, from a system that knows your hotel.
Myma.ai is a hotel chatbot platform built specifically for this. It integrates directly with Cloudbeds via a native API, pulling reservation data, room inventory, and guest records in real time. The AI uses that data — combined with your hotel's own FAQs, policies, and service offerings — to handle guest communication across the full stay lifecycle: pre-arrival questions, mid-stay requests, upsell opportunities, and post-checkout review prompts.
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What's Included in the Myma & Cloudbeds Integration
Real-Time PMS Sync
Not a nightly export — a live API connection. When a room is booked at 2 PM, the AI knows by 2:01. No stale data. No double-booking risk. The AI reads exactly what Cloudbeds knows, at the moment the guest asks.
Pre-Arrival Automation
Reservation-triggered messages go out 48 hours before check-in, personalized with the guest's name, room type, and upgrade offers — pulled live from Cloudbeds. No manual list. No missed guests.
Multilingual Messaging
The AI detects the guest's language and replies in kind — across WhatsApp, web chat, and email. A German-speaking guest who messages at 6 AM gets a warm, accurate response in German before your front desk opens.
AI Upsell Automation
Breakfast packages, late checkout, room upgrades — offered automatically at the right moment, triggered by reservation milestones. Hotels see an average $18/reservation in additional ancillary revenue within 60 days.
Post-Stay Review Prompts
A review prompt within 6 hours of checkout, personalized and linked directly to your Google or TripAdvisor profile. Hotels activating this see 340% more review volume over the preceding 90-day baseline.
Unified Inbox
Every guest message across every channel — WhatsApp, email, web chat — visible in a single dashboard. Escalation rules route sensitive conversations to your team instantly, while routine inquiries flow through automation.
Live with guests in under two weeks
The Cloudbeds API connection takes under 30 minutes. Most of the setup timeline is making the AI sound like your hotel, not configuring technology.
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Connect Cloudbeds via OAuth
One-click OAuth from your Myma.ai dashboard. Log in with your Cloudbeds credentials, authorize the API, and the live bidirectional connection is active. No developer needed.
Connect Messaging Channels
Activate WhatsApp Business, your website chat widget, email via the AI email assistant, and optionally voice. Each channel connects through a verified integration.
Go Live and Monitor
Your team monitors from a unified dashboard showing response times, automation rate, conversation volume, and upsell revenue. Most properties hit 70%+ automation within two weeks.
Why Choose Myma AI for Cloudbeds Integration
Myma.ai is built with native Cloudbeds integration — which means bidirectional data flow, reservation-level personalization, and real write-back capability for direct bookings. That architecture enables the pre-arrival automation, the upsell timing precision, and the guest-specific response quality that generic integrations cannot match.
The guest messaging platform is also purpose-built for hospitality, not adapted from a general-purpose chatbot framework. That distinction matters in practice. Hospitality conversations have specific patterns — check-in time questions, cancellation policy inquiries, restaurant recommendations, accessibility requests — and an AI trained on hospitality data handles them better than a general AI trained to serve every industry.
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The Founders
Query Automation
24/7 Instant Guest Support
What Hotels That Use Myma AI Actually Say
Clinton Farley
GM, The Hotel Britomart
Myma chatbot helps with guest inquiries.
"Having a limited team on board during the pre-opening phase, Myma's AI Chatbot assisted as the first port of call for inquiries on our website, allowing visitors to gain answers instantly, no matter the time of day. The team at Myma.ai ensured the bot was fully customised to the needs of our website, design, and brand."
