AI Agent for Amadeus Hotels
Amadeus already knows everything about your hotel — every room type, rate code, and guest history sits inside it. What it can't do is answer a guest's WhatsApp message at midnight asking if the pool closes early, or tell a wedding guest whether the ballroom Wi-Fi can handle a livestream.
That's the gap Myma AI closes.
Myma AI is an AI agent for Amadeus — a true PMS integration with Amadeus that syncs live reservation data, guest profiles, and room inventory into a conversational AI chatbot working across WhatsApp, web chat, and email, every hour of every day.
4.7 / 5 with 300+ Clients in More than 30+ Countries
Why Amadeus Hotels Are Adding an AI Concierge Layer
Amadeus sits at the center of a lot of large-property operations — the CRS, the PMS, revenue management, sales and catering, sometimes all under one login. The data is all there. The problem is what happens to it between systems.
Here's the scenario I've watched play out at property after property: a guest books through your Amadeus CRS on a Thursday. By Saturday morning they've got three questions — is early checkout possible, does the room have a crib, can someone hold a package at the desk?
Front desk is buried in checkouts. Reservations is on the phone with a group booking. Nobody gets back to that guest until Monday, and by then their opinion of your hotel is already locked in.
An AI agent for Amadeus changes that math. It reads the guest's live reservation, knows their room type and check-in date, and answers from your hotel's actual data — not a canned FAQ, not "please call the front desk."
Myma AI does this across the whole stay: pre-arrival questions, in-stay requests, upsell offers, post-stay review prompts — without anyone adding headcount or changing how your team already works inside Amadeus.
What the Myma AI & Amadeus PMS Integration Covers
Live Amadeus PMS Sync
The Amadeus PMS integration runs on a live API connection — not scheduled nightly exports. A guest modifies their booking at noon; the AI has updated data by 12:01. No wrong check-in dates in automated messages. No upgrade offers on rooms already gone. No double-booking exposure from a stale inventory read.
Pre-Arrival Guest Messaging
48 hours before check-in, every guest gets a personalized message built from their live Amadeus reservation record — name, room type, length of stay, loyalty tier where applicable. The message can include upgrade offers, parking details, dining reservation options, or event information. No spreadsheet. No manual trigger. Just hotel automation running quietly in the background.
Multilingual Guest Communication
Your guest list isn’t monolingual. Neither is Myma AI. The chatbot detects the language of each incoming message and replies in kind — German, Japanese, Arabic, French, Spanish, and more. A Korean-speaking guest messaging at 3 AM gets a fluent, warm response before any human is at the desk. Live Amadeus guest profile data feeds into every reply so it stays personal, not templated.
AI Upsell Automation
Manual upselling inside Amadeus depends on a staff member spotting the opportunity and acting on it. Myma AI automates that entire workflow. Breakfast packages, spa add-ons, late checkout, suite upgrades — the AI upselling engine surfaces the right offer at the right point in the guest journey, triggered by reservation milestones pulled directly from Amadeus. Properties using this see an average of $18 per reservation in ancillary revenue within the first 60 days.
Post-Checkout Review
Review volume is a direct revenue driver, and timing matters. Myma AI sends a personalized guest review request within 6 hours of checkout, linked directly to your Google Business or TripAdvisor profile. Properties that have activated this have seen 340% more review submissions than their prior 90-day baseline. That moves rankings — and it runs automatically.
Unified Inbox
WhatsApp, your website chat, email — all in a single dashboard. Your team sees every conversation, gets alerted when something needs a human response, and can step in without switching platforms. Routine questions about check-in times, parking, Wi-Fi, or amenities are handled entirely by guest messaging automation. Sensitive conversations — complaints, VIP inquiries, unusual requests — route to staff automatically.
From Amadeus AI Agent Connection to Live Guest Conversations in Under Two Weeks
Two weeks sounds fast for a PMS project. It is. The Amadeus connection itself takes minutes. Most of the time goes into training the AI — teaching it your hotel's rules, your tone, and the odd questions guests always ask.
1
2
3
Connect Amadeus
Log into your Myma AI dashboard and connect Amadeus. No developer needed. It takes a few minutes. Once it's connected, the AI agent can read your live reservations, rooms, and guest data.
Set Up Your Channels
Pick your channels — WhatsApp, web chat, email. We handle the setup. You decide the tone, the rules, and which questions the AI should answer on its own.
Go Live and Monitor
We test the AI on real guest questions first. Then you turn it on. Your team watches from one inbox. The AI handles the easy stuff. Your team steps in for anything that needs a person.
Why Amadeus Hotels Pick Myma AI as Their Chatbot for Amadeus
Most chatbots learn from documents — an old rate sheet, an FAQ page. That kind of information goes stale fast, and nobody updates it.
Myma AI is different. It's an AI chatbot for Amadeus that reads live data, not old documents. Real rates. Real rooms. Real bookings.
It also understands hotels. It knows what a "connecting room" means. It knows an accessible room request needs a real answer, not a guess.
That's the difference between an AI chatbot for Amadeus that sounds good and one that actually helps your guests at 11 pm when nobody's at the desk.
.avif){kind=small}
The Founders
Query Automation
24/7 Instant Guest Support
What Hotels That Use Myma AI Actually Say
Clinton Farley
GM, The Hotel Britomart
Myma chatbot helps with guest inquiries.
"Having a limited team on board during the pre-opening phase, Myma's AI Chatbot assisted as the first port of call for inquiries on our website, allowing visitors to gain answers instantly, no matter the time of day. The team at Myma.ai ensured the bot was fully customised to the needs of our website, design, and brand."
