The top 5 pre-arrival automations to save time and improve your guest experience

Divyanshu Rawat
Sep 22
3 min read

Why Pre-Arrival Automations Matter in Hotels

In the world of hospitality, first impressions matter. Guests start forming opinions about your hotel long before they arrive. How you handle their journey before check-in can set the tone for their entire stay.

The problem? Pre-arrival tasks like confirmations, payments, and check-ins can be repetitive and time-consuming. That’s where pre-arrival hotel automation with AI comes in. With tools like Myma AI, hotels and vacation rentals can save time, boost revenue and bookings, and make guests feel special before they even step through the door.

Here are five easy-to-implement pre-arrival automations that will save you time, increase bookings, and delight your guests.

1. Digital Pre-Check-In for a Smooth Hotel Arrival

Nobody likes filling out forms at the front desk. With digital pre-check-in, guests can complete registration, upload IDs, and confirm their stay details before they arrive.

Using Myma AI, you can:

Automatically collect guest information.
Offer upgrades or add-ons during the check-in process.
Reduce wait times and create a contactless experience.

Pair this with smart locks, and you’ve got a seamless, hassle-free arrival that guests will rave about.

2. AI-Powered Dynamic Pricing to Maximize Hotel Revenue

Setting room rates manually is time-consuming and often reactive. AI-powered dynamic pricing adjusts rates automatically based on demand, occupancy, and booking trends.

With Myma AI, you can:

Raise prices during busy seasons.
Lower rates to stay competitive during slow periods.
Bundle extras like breakfast or spa packages to increase booking value.

Dynamic pricing ensures your rooms are always priced right, helping you fill more rooms while protecting your bottom line.

3. Secure Pre-Arrival Payments to Reduce No-Shows

No-shows and last-minute cancellations can hurt your revenue. Automated hotel payment processing ensures you get paid upfront and reduces risks.

With Myma AI, you can:

Let guests pay securely through chat links or a guest portal.
Add extra security layers like 3D authentication.
Minimize chargebacks and no-show losses.

This means fewer headaches for you and a smoother experience for your guests.

4. Personalized Pre-Arrival Guest Messages to Build Trust

Guests want clear communication before they travel. Automated pre-arrival messages let you send reminders, confirmations, and helpful info at just the right time.

With Myma AI, you can:

Send messages via SMS, WhatsApp, or email.
Personalize messages based on the guest’s booking stage (e.g., “2 days before arrival”).
Share important details like directions, check-in instructions, or FAQs.

When guests feel informed and cared for, they arrive excited and stress-free.

5. Smart Automatic Room Assignments to Avoid Errors

Manually assigning rooms can lead to mistakes or delays. AI-powered room allocation ensures every guest gets the right room based on their preferences and your availability.

With Myma.ai, you can:

Instantly assign rooms or units.
Save premium rooms for upgrades or VIPs
Manage occupancy in real time with less manual work.

This keeps your operations running smoothly and avoids awkward last-minute changes.

The Perfect Guest Journey with Myma AI

Here’s how it all comes together:

A guest books online and gets a personalized confirmation.
Dynamic pricing ensures you maximize revenue.
Payment is processed securely before arrival.
Guests complete digital check-in, add extras, and receive a mobile key.
Automated messages keep them informed and excited.

By the time they arrive, everything is smooth, simple, and guest-focused — just the way it should be.

Final Thoughts

Pre-arrival automation isn’t about replacing personal service. It’s about giving your team more time to focus on what really matters: creating unforgettable guest experiences.

With Myma AI, you can save hours of manual work, boost your revenue, and give your guests the seamless experience they deserve.

Ready to transform your pre-arrival process? Book a demo with Myma AI today and see the difference.