AI Chatbot for Amadeus PMS
Your front desk team is spending hours every day answering the same questions — check-in times, room upgrades, late checkout requests, parking details. Meanwhile, guests on WhatsApp or Instagram are waiting minutes for a reply they could have received in seconds.
Myma AI connects directly with Amadeus iHotelier to automate guest communication across every channel, 24/7. Your team gets their time back. Your guests get instant, accurate answers. And your revenue grows.
4.7 / 5 with 300+ Clients in More than 30+ Countries
What Is an AI Chatbot for Amadeus?
An AI chatbot for Amadeus is a purpose-built guest communication platform that integrates directly with your Amadeus iHotelier CRS. Unlike generic chatbots that rely on static FAQs, a true Amadeus-integrated AI chatbot reads live inventory, rates, and availability from your CRS in real time — and can write bookings back into Amadeus without any manual intervention.
Myma AI does exactly this. It connects to Amadeus iHotelier via a native two-way API, giving every guest interaction the accuracy and immediacy of a live reservations agent. When a guest asks about room availability for next weekend, Myma AI checks your live inventory and responds with up-to-date options. When they confirm a booking, it writes directly into your Amadeus CRS.
The result is a fully automated guest communication layer that works across WhatsApp, your hotel website chat, SMS, email, Facebook Messenger, and Instagram — all from a single unified inbox.
What's Included in the Myma & Amadeus Integration
Real-Time Reservation Sync
Reservations sync instantly from Amadeus to Myma.ai through a live connection. Keep guest details accurate and eliminate manual updates or duplicate entries.
Automated Guest Journeys
Automatically send personalized pre-arrival, in-stay, and post-stay messages based on live reservation data. Every guest receives timely communication without manual effort.
AI Guest Messaging
Respond to guest questions instantly across WhatsApp, web chat, SMS, and email. Reduce front desk workload while providing fast, 24/7 support.
Personalized Guest Experience
Use guest profiles, room type, stay dates, and preferences from Amadeus to deliver tailored recommendations and meaningful conversations throughout the stay.
AI Upsell Automation
Automatically offer room upgrades, early check-in, late checkout, spa treatments, dining, and other services at the right moment to increase revenue.
Unified Guest Inbox
Manage every guest conversation across WhatsApp, email, SMS, and web chat from a single dashboard. Stay organized with one centralized communication hub.
Live with guests in under one week
The Amadeus integration is fast. Most of the onboarding is focused on personalizing the AI for your hotel, not setting up the technology.
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Connect Amadeus
Securely connect your Amadeus PMS or CRS with Myma.ai using API credentials. Our team handles the integration for you.
Configure Your AI
Customize your AI assistant with your hotel's branding, messaging, FAQs, and guest communication preferences.
Go Live and Monitor
Start automating guest messaging, managing conversations, and increasing upsell opportunities with real-time reservation data.
Why Hotels Using Amadeus Need an Myma AI Guest Communication Platform
Amadeus iHotelier streamlines reservations, rates, and inventory—but modern guest communication requires more. Hotels still face high inquiry volumes, slow response times, OTA dependency, multilingual guest expectations, and increasing staff workloads.
By integrating directly with Amadeus iHotelier, Myma.ai automates guest communication, delivers instant multilingual support, reduces front desk workload, captures more direct bookings, and creates a seamless guest experience from booking to checkout.
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The Founders
Query Automation
24/7 Instant Guest Support
24/7 Chatbot Support
Myma 24/7 AI chatbot answers guest questions instantly across every channel, ensuring every inquiry receives a fast, accurate response—day or night.
AI Voice Assistant
Provide instant phone support with an AI Voice Assistant connected to Amadeus. Answer guest questions and reservation inquiries 24/7.
Automate Messages
Automate pre-arrival, in-stay, and post-stay guest communication.
Trigger personalized messages using live Amadeus reservation data.
Unified Guest Inbox
Manage every guest conversation from one unified inbox.
Access real-time Amadeus reservation details alongside every message.
Multilingual
Deliver seamless guest communication in over 50 languages.
Use Amadeus booking data to personalize every conversation.
What Hotels That Use Myma AI Actually Say
Clinton Farley
GM, The Hotel Britomart
Myma chatbot helps with guest inquiries.
"Having a limited team on board during the pre-opening phase, Myma's AI Chatbot assisted as the first port of call for inquiries on our website, allowing visitors to gain answers instantly, no matter the time of day. The team at Myma.ai ensured the bot was fully customised to the needs of our website, design, and brand."
