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Osborn House builds brand loyalty, acquires customers, and makes high-profit sales with's Voucher & eGifting Platform, aiva.


The Ask:  Surrounded by rolling hills, sweeping bushland, and lush gardens, Osborn House is a unique boutique hotel offering a one-of-a-kind, truly bespoke experience. Osborn House was looking to add a gifting solution on the website so that patrons can share the elegance and laidback luxe with their friends and family. Osborn House needed a solution that's elegant and offers a frictionless gifting experience

Solution: Developed by tourism and hospitality professionals, aiva enables savvy tourism businesses to offer fully branded discounts, incentives, value add, or gift vouchers directly to digital customers, on the website and other digital channels.


Key Metrics:  

Launching just before the Christmas period, Osborn House saw great results in just 3 months.


Vouchers Views


Pre-paid Vouchers Sold


In Advanced Revenues

"It took us just a week to setup vouchers and start selling on our website. The aiva team is always listening and releases new features frequently. The product is providing our customers a seamless, on-brand customer experience.

Caitlin Aitchison

Marketing, Osborn House

👍 Benefits:

Build Brand Loyalty: Offer customers your best deals directly. Create packages or gift cards for all your website visitors, or offer member-only benefits through a frictionless experience.

Acquire & Delight Customers: Deliver vouchers and E-Gift cards to your customer's email instantly. Customer can add their personalized message, and schedule the delivery for that special day.

High-Profit Sales: With vouchers and E-Gift cards the payments are processed in full, and in advance, making them very profitable. While not ideal but vouchers are not redeemed all the time either.

Try it. It works.

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